Privacy Policy for Gallery World

At Gallery World (“we,” “our,” or “us”), accessible via galleryworld.in, protecting your personal data and privacy is our top priority. This Privacy Policy outlines the types of information we collect, how we use and safeguard it, and the rights you have regarding your personal data when purchasing electronic components, lights, switches, wire connectors, and other products from our online store.

1. Definitions and Interpretation

For the purposes of this Privacy Policy:

• Account: A unique account created for you to access our site, place orders, and manage purchases.

• Company / Website: Refers to Gallery World operating at galleryworld.in.

• Cookies: Small text files placed on your device by a website containing details of your browsing history and preferences.

• Personal Data: Any information that relates to an identified or identifiable individual (e.g., name, address, email, phone number).

• Service Provider: Any natural or legal person who processes data on behalf of Gallery World (e.g., payment gateways, shipping partners, analytics providers).

• Usage Data: Data collected automatically during website navigation (e.g., page visit duration, browser type, IP address).

• You: The individual accessing or using Gallery World, or the company/legal entity on behalf of which such individual is accessing the site.

2. Information We Collect

To fulfill your orders and deliver a smooth shopping experience, we collect the following categories of information:

A. Personal Information

When you register an account, place an order, or contact us, we collect details including:

• Identity & Contact Data: Full name, billing address, delivery/shipping address, email address, and mobile phone number.

• Transaction & Payment Data: Payment status, transaction history, and order details. (Note: Credit/debit card numbers, UPI IDs, and banking details are processed directly through secured, PCI-DSS compliant third-party payment gateways. We do not store financial credentials on our servers.)

B. Device & Technical Usage Data

When you navigate Gallery World, our servers automatically record technical parameters, such as:

• Your device’s IP address, browser type, browser version, and operating system.

• Pages visited on our website, time and date of visits, time spent on specific product pages, and referring site URLs.

C. Cookies and Tracking Technologies

We use functional, analytical, and marketing cookies to enhance your browsing experience, remember your cart items, and optimize website performance. You can manage your cookie preferences through your web browser settings at any time.

3. How We Use Your Information

We process your data for clear, legitimate operational and commercial purposes:

1. Order Processing & Delivery: Processing payments, picking, packing, and dispatching your electronic components, LED lights, modular switches, and hardware tools to your shipping address.

2. Account Management: Managing your user account, displaying purchase history, and managing wishlists.

3. Customer Support: Resolving technical inquiries, handling product warranty requests, order cancellations, and refund processing.

4. Service Improvement & Analytics: Analyzing website navigation trends, clearing page bottlenecks, and improving user experience across primary web browsers (such as Google Chrome).

5. Direct Marketing (Optional): Sending notifications regarding new electrical inventory, seasonal discounts, and promotional offers. You can opt out of promotional emails at any time via the “Unsubscribe” link.

6. Legal & Security Obligations: Preventing fraudulent orders, verifying identity, enforcing site terms, and complying with applicable tax, legal, and regulatory requirements.

4. Disclosure and Sharing of Data

We respect your privacy and do not sell or rent your personal data. We only share necessary data with trusted third parties under these strict conditions:

• Logistics & Courier Partners: Name, delivery address, and phone number are shared with shipping partners (e.g., national logistics carriers) solely to deliver your package.

• Payment Processors: Payment details are routed directly to licensed payment gateway service providers to execute secure checkout transactions.

• Technical Service Providers: Web hosting, database management, and site performance optimization platforms under strict confidentiality agreements.

• Legal Authorities: Information may be disclosed if required by law, subpoena, court order, or governmental authority to protect against legal liability or fraud.

5. Data Security and Protection

Gallery World implements robust technical and organizational security measures to protect your personal information:

• SSL Encryption: All data transmitted between your browser and our website is encrypted using Standard SSL (Secure Sockets Layer) technology.

• Access Control: Data access is strictly restricted to authorized staff and service providers who require it for operational duties.

• System Monitoring: Regular security reviews and server configurations are conducted to prevent unauthorized access, data loss, or alteration.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy—including fulfilling orders, resolving disputes, providing warranty support for electronics, and keeping legal, accounting, and tax records. When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights Regarding Your Data

Depending on your location and applicable legal frameworks, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Correction: Request updates or corrections to incomplete or inaccurate account information.

• Right to Deletion: Request the deletion of your account and personal details (subject to legal or accounting retention duties).

• Right to Withdraw Consent: Opt out of marketing communications or object to specific processing activities at any time.

8. Third-Party Links

Our website may contain links to third-party services, payment partners, or manufacturer pages. We have no control over and assume no responsibility for the content, privacy policies, or security practices of any third-party websites.

9. Updates to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our store operations, new legal mandates, or technical upgrades. Any modifications will be posted directly on this page with an updated “Effective Date.”

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data at Gallery World, please reach out to us:

• Website: https://galleryworld.in

• Email: support@galleryworld.in (or your designated support email)

• Business Operations: Gallery World Support Team